Sent on 12/4/2014 3:12:32 PM
The Santa Cruz County Sheriff's Office is currently accepting applications for 911 Telecommunicators. Applications are accepted at the Sheriff's Office or via email to: firstname.lastname@example.org Job Description: Class Code: 312 PUBLIC SAFETY TELECOMMUNICATOR Definition: Under general supervision, answers emergency 911 and non-emergency telephone calls, determines nature and urgency of call and dispatches appropriate personnel and equipment. Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.) Tasks: Answers emergency and non-emergency phone lines, determines the nature and urgency of the call, refers to appropriate agency or dispatches appropriate police, fire, and medical personnel and equipment; records time and nature of call as well as time and nature of response; directs concerns or calls for service to proper channels, including other law enforcement agencies to confirm or locate stolen vehicles, nursing persons, and wanted persons; performs registration and driver’s license checks. Takes messages for Sheriff’s deputies and transfers calls to the detention facility; performs monthly warrant updates and validations; responds to public requests for general information; maintains logs and records; answers TDD calls and tests daily. Enters and validates data on warrants and stolen items; operates ACJIS and NCIC to enter and retrieve law enforcement information; monitors and operates two-way radio to provide information and monitor status of Deputy Sheriffs; knows location of all patrol officers on duty; assists in writing operating procedures, instructions, and memos. Knowledge, Skills, and Other Characteristics: Knowledge of emergency dispatch practices and procedures. Knowledge of the road, location, and addresses of buildings and landmarks in Santa Cruz County. Knowledge of the County organization and services. Skill in communicating, using telephone and two-way radio equipment. Skill in evaluating emergency calls and determining appropriate level of response needed. Skill in remaining calm and functioning appropriately during emergency situations and communicating with persons in varying degrees of hysteria. Skill in establishing and maintaining effective working relationships with emergency personnel, other County personnel, outside law enforcement agencies, and the general public. Skill in working in a multi-tasking environment, subject to quick-changing priorities. Skill in speaking clearly and in listening. Skill in negotiating. Qualifications: Experience equivalent to one (1) year office support work including computer literacy. CPR certification. Successful completion of a criminal history check, background check, and polygraph examination.